This course develops students’ ability to communicate effectively in international and multicultural business contexts. The course focuses on practical workplace communication such as professional introductions, small talk in business settings, telephone communication, meetings, and problem-solving discussions.

Students will practice using clear and natural Global English to ensure understanding when communicating with people from different linguistic and cultural backgrounds. Class activities include role-plays, pair and group discussions, and business simulations based on realistic workplace situations.

Special emphasis is placed on building useful business vocabulary, asking follow-up questions, confirming information, and maintaining natural conversation flow. Students will learn how to interact confidently with colleagues, clients, and partners while developing communication strategies that support clarity, cooperation, and intercultural understanding.

By the end of this course, students will:

• Communicate more clearly and confidently with colleagues and clients from different cultural and linguistic backgrounds.

• Build and use a practical business vocabulary bank, including useful collocations and expressions commonly used in workplace communication.

• Participate effectively in basic workplace interactions such as introductions, small talk, telephone conversations, and simple business meetings.

• Ask questions, confirm information, and respond appropriately in professional conversations.

• Use polite and cooperative language to handle workplace situations such as requests, problems, and customer service interactions.

• Apply Global English principles to communicate clearly with non-native speakers.

• Demonstrate intercultural awareness by adapting communication styles to different workplace and cultural contexts.

The course outcomes reflect a practical, interactive learning approach that combines structured training with spontaneous communication practice. By the end of the course, students will be able to:

• Engage in realistic workplace communication through role-plays and simulations, including networking, simple meetings, and client interactions in multicultural contexts.

• Build and use a personal business vocabulary bank, focusing on useful collocations and expressions commonly used in workplace communication.

• Apply the 3-A Talk technique (Answer–Add–Add more!) and follow-up questions to sustain and develop professional conversations naturally.

• Participate more confidently in business interactions such as introductions, small talk, telephone conversations, and basic meeting discussions.

• Demonstrate intercultural awareness by adapting communication styles when interacting with people from different cultural backgrounds.

• Ask questions, confirm information, and respond appropriately in professional conversations.

• Reflect on and improve their speaking performance through classroom feedback and communication practice.

Students should spend at least an hour each week for preparation and review.
Students are expected to:
1. bring the assigned textbook to class
2. do weekly assignments from the textbook
3. check LETUS regularly.

A preliminary schedule is given below. The schedule may be adjusted depending on the level and learning progress of the class. Classes emphasize practical communication activities such as role-plays, discussions, and simulations of real business situations.

1. Introduction & Course Orientation

• Overview of course goals, grading policy, and communication expectations.
• Introduction to Global English communication principles.
• Introduction to the Nariyukini Makaseru (NM) communication training approach.

2–3. Unit 1: Companies (Business Result Pre-Intermediate)

Topics:
Talking about companies and professional roles.

Language:
Present simple for describing companies and responsibilities.

Activities:
Professional self-introductions, company introductions, and networking practice.

Skill focus:
Business small talk, introducing oneself and others, asking follow-up questions.

4–5. Unit 2: Contacts

Topics:
Describing jobs and workplace contacts.

Language:
Present continuous for work activities.

Activities:
Exchanging contact information, workplace conversation role-plays.

Skill focus:
Maintaining conversations, asking about someone’s work, and building professional relationships.

6–7. Unit 4: Visitors

Topics:
Welcoming and assisting visitors in a company.

Language:
Asking questions and confirming information.

Activities:
Visitor reception role-plays and workplace interaction simulations.

Skill focus:
Professional hospitality, asking polite questions, and confirming details.

8–9. Unit 5: Customer Service

Topics:
Handling customer concerns and complaints.

Language:
Comparisons and polite language for handling complaints.

Activities:
Customer service simulations and complaint-handling role-plays.

Skill focus:
Polite communication, responding diplomatically, and problem-solving.

10–11. Unit 7: Travel

Topics:
Business travel and scheduling meetings.

Language:
Future forms (will / going to / present continuous).

Activities:
Arranging meetings, travel planning, and role-plays.

Skill focus:
Making arrangements, discussing schedules, and workplace coordination.

12. Unit 8: Orders & Requests

Topics:
Orders, deliveries, and workplace requests.

Language:
Passive structures and request expressions.

Activities:
Order processing simulations and request-response role-plays.

Skill focus:
Making requests politely, confirming orders and deliveries.

13. Review & Preparation for Final Role-Play

• Review of key vocabulary and business expressions.
• Practice role-plays simulating workplace situations.
• Preparation for final speaking assessment.

14–15. Final Speaking Assessment

Students perform improvised role-plays simulating workplace communication scenarios.

Format:
Pair or group business role-plays.

Skill focus:
Natural conversation flow, use of business expressions, clarity, and professional interaction.

The first class meeting is extremely important and should not be missed under any circumstance.
It will cover essential course information, my teaching method, and important business communication preliminaries such as small talk in business meetings, breaking the ice, and introducing oneself to clients or colleagues.

Active participation is essential. Students are expected to speak, listen, and interact fully in every activity, even if they make mistakes. This course values effort and engagement as much as accuracy.

Email address: a28861@rs.tus.ac.jp

備考

初回授業は非常に重要です。必ず出席してください。
授業の進め方や、ビジネスミーティングでのスモールトーク、アイスブレイク、自己紹介などのビジネス英会話の基礎事項について説明します。

積極的な参加が重要です。授業では、間違えても構いませんので、すべての活動において話す・聞く・やり取りを積極的に行ってください。
この授業では、正確さだけでなく、努力と積極的な関わりを高く評価します。